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Need help with your order, product information, size guidance, delivery, or exchange? Our Cozy Kids Customer Support Team is here to assist you.

You can contact us through the following channels:

WhatsApp / Customer Support:
+923352632315

Email:
cozykidspk@gmail.com

Instagram:
@cozykids.pk

Facebook:
@cozykids.pk

For order-related queries, please share your Order ID and registered phone number so our team can assist you quickly.

We aim to respond to all customer queries as soon as possible.

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Delivery

  • Flat Rs. 200 shipping charges across Pakistan.
  • Estimated delivery time is 3–5 working days.
  • Karachi orders may arrive within 1–2 working days.
  • During sales or high-order periods, delivery may take slightly longer.
  • We offer Cash on Delivery (COD) and Bank Transfer.

Exchange & Return

  • Exchange requests are accepted within 14 days of delivery.
  • The item must be unused, unworn and in its original condition.
  • Customers are responsible for return courier charges unless the product received is defective or incorrect.
  • Once the returned item is received and inspected, an exchange voucher will be issued for placing a new order.
  • Sale or promotional items are not eligible for refund.

Thanks for contacting us. We'll get back to you as soon as possible.

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