Frequently Asked Questions (FAQs)

How do I place my order and pay with Cash on Delivery (COD)?

Once you have added all the items you wish to purchase to your cart, follow these steps:

Click “Checkout” from your shopping cart.
Enter your contact information and delivery address.
Select your preferred shipping method.
At the payment section, select Cash on Delivery (COD).
Review your contact details, shipping address and order items carefully.
Click “Complete Order” to confirm your purchase.
Your Order Number will be displayed on the confirmation page.
Your order will then be processed and dispatched through our courier service.

How can I be sure that my order has been placed successfully?

Once your order has been placed successfully, you will see an Order Confirmation / Thank You page along with your Order Number.

You may also receive an order confirmation through your provided email address or contact number.

If you are unsure whether your order has been placed, please contact our customer support team with your name and phone number.

What payment methods are available?

Cozy Kids currently offers the following payment options:

Cash on Delivery (COD)
Bank Transfer / Bank Deposit

For bank transfer orders, payment confirmation may be required before your order is processed.

What are the delivery charges?

We charge a flat shipping fee of Rs. 200 on orders across Pakistan.

How long does delivery take?

Orders are normally delivered within 3–5 working days across Pakistan.

Orders within Karachi may be delivered within 1–2 working days.

During sales, promotions, public holidays or periods of high order volume, delivery may take slightly longer than usual.

Do I need to create an account to place an order?

No. Creating an account is not compulsory.

You can place your order as a guest by providing your contact and delivery information during checkout.

Creating an account, however, can make it easier to view your order details and manage future purchases.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact our customer support team as soon as possible.

If the order has already been dispatched, we may not be able to make changes or cancel it.

Can I exchange an item?

Yes. Exchange requests are accepted within 14 days of delivery.

The item must be:

Unused and unworn
In its original condition
Returned with the original packaging, where applicable

Customers are responsible for return courier charges unless an incorrect or defective product was sent by Cozy Kids.

Once the returned product is received and inspected, an exchange voucher may be issued for placing a new order.

Can sale or promotional items be refunded?

Items purchased during a sale or promotional offer are not eligible for refund.

Please check the product details carefully before placing your order.

What should I do if I receive a wrong or defective item?

If you receive an incorrect or defective product, please contact us as soon as possible and share:

Your Order Number
Product details
Clear pictures or video of the issue

Our customer support team will review the case and assist you accordingly.

How can I contact Cozy Kids?

For order assistance, delivery queries, exchanges or general information, you can contact us through:

WhatsApp / Customer Support: 0316-6575366
Email: cozykidspk@gmail.com
Instagram: @cozykids.pk
Facebook: @cozykids.pk

When contacting us regarding an existing order, please share your Order Number for faster assistance.

Cozy Kids
Cozy Styles for Little Ones