🚚 Free Delivery on Orders Above PKR 3,000

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Refund Policy

Refunds are only applicable in approved cases, such as when a product is defective or incorrect and an exchange cannot be provided. Approved refunds will be processed through Bank Transfer or another mutually agreed payment method.

Original shipping or return delivery charges may be deducted from the refund amount where applicable.

Processing Time:
Exchange or refund requests may take approximately 5–7 working days after the returned parcel has been received and inspected.

Sale Items:
Items purchased during a sale or promotional offer are not eligible for return, exchange, or refund, except where the item received is defective or incorrect.

For assistance, contact us:

WhatsApp: 0316-6575366
Email: cozykidspk@gmail.com
Instagram / Facebook: @cozykids.pk

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Delivery

  • Flat Rs. 200 shipping charges across Pakistan.
  • Estimated delivery time is 3–5 working days.
  • Karachi orders may arrive within 1–2 working days.
  • During sales or high-order periods, delivery may take slightly longer.
  • We offer Cash on Delivery (COD) and Bank Transfer.

Exchange & Return

  • Exchange requests are accepted within 15 days of delivery.
  • The item must be unused, unworn and in its original condition.
  • Customers are responsible for return courier charges unless the product received is defective or incorrect.
  • Once the returned item is received and inspected, an exchange voucher will be issued for placing a new order.
  • Sale or promotional items are not eligible for refund.

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